Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of items, such as personalized or custom products, may not be eligible for return unless they are defective or damaged upon arrival. You must initiate the return process within 30 days of receiving your order.
How to Request a Return
To request a return, you must contact us by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond within 3-5 business days with instructions on how to proceed. Returns sent without prior approval may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for your original item.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any supporting photos. We will assess the situation and may offer a replacement or refund based on our evaluation. Claims for defective or damaged items must be made within 7 days of receiving the item.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making your purchase. If you have any questions about an items return eligibility, please reach out to us before placing your order.